The 7pm council meeting hears from the same dozen people every time — the ones who can take an evening off, find parking, and speak in front of a room. Everyone else stays home. Proper Feedback gives your constituents a number they can call on their own time, in their own words, so council acts on the whole community's signal, not just the loudest part of it.
Public comment as it exists today filters for availability and confidence. The parent working a night shift, the resident who doesn't speak in crowds, the person who just doesn't want their name in the record — none of them are in the room. Their concerns are just as real, and right now they're invisible.
A phone line meets people where they are. Call from the kitchen, from the car, from the bus stop before the vote. The comment gets transcribed and into the record without anyone having to perform it in public.
Constituent input on a bylaw, a budget, a rezoning — collected ahead of the vote and delivered to council as searchable transcripts.
The pothole, the dark intersection, the thing residents notice on their street. Tagged by topic and routed to the right department.
Park redesigns, transit plans, neighborhood priorities — gather input that reaches past the usual handful of attendees.
A standing number residents can call anytime — not just during a comment window. Multilingual transcription included.
Messages arrive transcribed, auto-tagged, and screened, with timestamps suitable for the record. Mask the voice but keep the words — so a resident can speak candidly about a contentious issue without becoming a target. Export to CSV for the agenda packet, route by ward or by department, and publish aggregate themes back to the community to close the loop.
See what lands when a resident calls in — transcript, tags, routing to department, the lot. About two minutes, nothing to install.
Walk the live dashboard →